PRIVACY POLICY

WooCommerce

We use webhosting and email services provided by WooCommerce, For our webhosting we use the services of Neostrada. Personal data gathered with the use of our website and services is shared with Neostrada requires access to these details to offer (technical) support. They will not use this data for any other purposes. Neostrada has an obligation, based on the agreement we have with them, to take necessary precautions and security measures when it comes to your personal data.

Our webshop has been developed using WooCommerce software, We host our webshop on a server under own management. We have taken necessary precautions and security measures when it comes to your personal data
such as an SSL-encryption and a strong password policy.

Neostrada

We purchase web hosting and e-mail services from Neostrada. Neostrada processes personal data on our behalf and does not use your data for its own purposes. However, this party can collect metadata about the use of the services. These are not personal data. Neostrada has taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data. Neostrada is obliged to observe secrecy on the basis of the agreement.

SendGrid

Our website uses SendGrid, a third party that handles the e-mail traffic from our website and the sending of any newsletters. All confirmation emails you receive from our website and web forms are sent through SendGrid’s servers. SendGrid will never use your name and email address for its own purposes. You will see the „unsubscribe“ link at the bottom of every e-mail that is automatically sent via our website. If you click on this, you will no longer receive e-mail from our website. This can seriously reduce the functionality of our website! Your personal data is stored securely by SendGrid. SendGrid uses cookies and other internet technologies that provide insight into whether emails are opened and read. SendGrid reserves the right to use your data to further improve the service and to share information with third parties in this context. SendGrid is Privacy Shield certified. This means that SendGrid complies with the Privacy Shield principles. For example, SendGrid can lawfully collect, receive and process personal data from the EU. In addition, SendGrid’s security has also been recognized by other third parties such as SSAE 16 (SOC 2 Type 2) certification and PCI-DSS compliance. More information about SendGrid’s privacy policy can be found here.

Neostrada

For our regular business email, we use the email services of My webhost. This party has implemented fitting technical and organisational measures to prevent misuse, loss or corruption of your data. My webhost does not have access to our mailbox and we treat our email-traffic confidentially.

Mollie

For concluding and processing (part of) our payments in our webshop we use the payment provider Mollie. Mollie processes your name, address and residence information. They also process payment information such as your bank account number or credit card number. Mollie has implemented fitting technical and organisational measures to protect your personal data. Mollie retains the right to use your personal (anonymized) information to further improve their services and, within this context, share it with third parties. All the aforementioned guarantees in regard to the protection of your personal data are also applicable to any services by Mollie that uses third parties. Mollie does not store your data any longer than the instalments permitted by the appropriate legal grounds.

WebwinkelKeur

We use WebwinkelKeur to gather reviews. To leave behind a review you are required to fill in your email address, name and place of residence. WebwinkelKeur shares certain data with us that is required for us to match your review to your order. Furthermore, WebwinkelKeur publishes your name and place of residence on their own website. In some instances, WebwinkelKeur can contact you to ask you to clarify, elaborate or comment on your review. In case of one of our review requests we share your name and email address with WebwinkelKeur, they use
this information with the sole purpose to invite you to leave behind a review. WebwinkelKeur has implemented fitting technical and organisational measures to protect your personal data. WebwinkelKeur retains the right to use your personal information to offer their services and share it with third parties, we have given WebwinkelKeur permission to do so. All of the aforementioned guarantees in regard to the protection of your personal data are also applicable to any services by WebwinkelKeur that uses third parties.

PostNL, DHL, DPD, UPS, MyParcel, Sendcloud

If you place an order with us it is our responsibility to have your order successfully delivered to you. For the delivery we use the services of PostNL, DHL, DPD, UPS, MyParcel and Sendcloud. For a successful delivery it is important that we share you name, address and residential details with PostNL, DHL, DPD, UPS, MyParcel and Sendcloud. PostNL, DHL, DPD, UPS, MyParcel and Sendcloud uses this information with the sole purpose to carry out the agreement of delivery. In case of PostNL, DHL, DPD, UPS, MyParcel and Sendcloud hiring subcontractors, they will share said information with these parties.

Internal

Invoicing and accounting are done internally. We do not use external accounting packages or software. As a result, your data will not be shared with third parties. Your personal data is stored protected. We are obliged to observe secrecy and will treat your data confidentially.

Bol.com

Part of our sales are done through the platform of Bol.com. When you place an order at Bol.com, Bol.com will share your order- and personal information with us. We use this information to further handle and conclude your order. We go about your data in a confidential manner and have implemented fitting technical and organisational measures to protect your personal data against loss or unauthorised use.

We use your data with the sole purpose of providing you with our services. This means that the goal of processing this data stands in direct relation to the assignment or task that you offer us. We do not use this data for (addressed) marketing purposes. If you share information with us and we use this information to – not based on a request – contact you at a later time, we will first ask for explicit consent. Your data is not shared with third parties, with any other purpose than to fulfil accountancy and administrative obligations. These third parties are all
obligated to a duty of confidentiality based on the agreement we have with them, an oath or legal obligation

Information automatically gathered by our website is processed with the sole purpose of providing you with and/or to further improve our services. This information (for instance your IP address (anonymised), web browser and operating system) is not personal information.

In some cases, we may be obligated by government to a lawful duty of sharing your information with the purpose of assisting in a fiscal or criminal investigation. In such cases we are forced to comply and assist, but will, based on lawful possibilities, offer objection.

We store your data for as long as you are a client with us. This means that we maintain and keep your client profile
until you make it known to us that you no longer desire to use our services. Such a message also functions as a request to be forgotten. We are required to keep invoices with your (personal) information due to relevant administrative obligations, this information is safely stored for as long as the relevant term for these obligations has not yet passed. Personnel no longer has access to your client profile and any documents made because of your assignment or task.

The periods in which personal data are stored:

• Inactive accounts – 12 months
• Order pending – 30 days
• Failed orders – 2 days
• Canceled orders – 2 days
• Completed order – indefinite. These are removed at the request of the customer.

At all times you maintain the right to view the data we process that has a relation or may be reducible to your person. You may request such a viewing to our contact in charge of privacy matters. You will receive a response to your request within 30 days. If your request is approved we will send you, via the e-mail address known to us, a copy of all data with an added overview of processors managing this data while also mentioning the categories under which we store this data.

At all times you maintain the right to have the data we process that has a relation or may be reducible to your person be adjusted. You may request such an adjustment to our contact in charge of privacy matters. You will receive a response to your request within 30 days. If your request is approved we will send you, via the e-mail address known to us, a confirmation that the data has been adjusted.

At all times you maintain the right to limit the data we process that has a relation or may be reducible to your person. You may request such limiting to our contact in charge of privacy matters. You will receive a response to your request within 30 days. If your request is approved we will send you, via the e-mail address known to us, a confirmation that the processing of your data is limited until you chose to cancel said limitation.

At all times you maintain the right to request for the data we process that has a relation or may be reducible to your person be processed by a third party of choice. You may send in such a request to our contact in charge of privacy matters. You will receive a response to your request within 30 days. If your request is approved we will send you, via the e-mail address known to us, your (personal) invoices or copies of data that we, or third parties on behalf of us, have processed. It is highly likely that in such a case we can no longer offer our services to you for we
can no longer guarantee the previous data safety.

At all times you maintain the right to object to the processing done by us, or on behalf of us by third parties, of your personal data. In case of such an objection we will immediately cease all processing of your data while your objection is being investigated and handled. In case of a justified objection we will return all invoices and/or copies of personal data that we, or third parties on behalf of us, have processed up until that point and cease processing thereafter. You also maintain the right to not be subject of automated decision-making processes or profiling. We process your data in such a way that this right does not apply. Should you believe that this right does apply then we ask you to reach out to our contact in charge of privacy matters.

Here you can read what Google does to secure our collected data via Google Analytics.