RETURN

How do I return my order?

You can return your product within 30 days (after receipt of the product) for free. This also applies to used products. We do not take back empty products.

Do you want to return your order? Send an email with your order number and name to info@rossberck.com.

Note: only registered returns will be processed!

You have the right to return your order up to 30 days after receipt without giving any reason. After cancellation, you have another 14 days to return your product. You will be credited with the full order amount. If you make use of your right of withdrawal, the product will be returned to us with all accessories and – if reasonably possible – in the original condition and packaging.

We will refund the order amount within 14 days after registration of your return, provided that the product has already been returned in good order.

How do I register my return?

Send an email including your order number and name to info@rossberck.com with the subject: return.

We will process your return as soon as possible.

Will I receive a shipping label?

After you have registered your return, you will receive a shipping label by email. Not received a shipping label? Please contact us as soon as possible.

Return conditions
  1. You return the product within the stipulated period of 30 days after receipt of the product
  2. The products are still in the original packaging if reasonably possible. This means that the supplied boxes must be included.
  3. Valid only once per order / delivery address
  4. Please send us an e-mail to: info@rossberck.com with the subject: return. Only registered returns will be processed!