We do our best to deliver our products to you in top condition. However, it can happen sometimes that an order is damaged during shipping or that something else happens that entitles you to warranty. Legally, you are obliged to report this to us within two months of the discovery of the defect. If the defect falls within the warranty, we will provide replacement free of charge. In our case, defects will mainly relate to broken or leaking bottles.
Unfortunately, it may happen that not everything goes as planned. In this case you can always file a complaint.
We recommend that you first notify us of complaints by contacting us. If this does not lead to a solution, it is possible to register your dispute for mediation through ValuedShops.
From 15 February 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet pending elsewhere, you are free to file your complaint via the European Union platform.